SHIPPING POLICY
Processing Time:
- Orders are processed within 1 business days (excluding weekends and holidays) after receiving payment confirmation.
- During high-demand periods, processing may take longer. We will notify you of any significant delays.
Shipping Locations:
- We currently ship worldwide.
Shipping Rates & Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
We offer FREE SHIPPING on orders above:
- 50€ for Portugal & Spain;
- 150€ for Europe;
- 220€ for the rest of the world.
Estimated delivery times:
- Portugal: 1-2 business days via CTT;
- Spain: 1-2 business days via CTT;
- Portuguese & Spanish islands (Balearic Islands/Canary Islands): 2-5 business days via CTT;
- Europe: 2-5 business days via CTT;
- Worldwide: 3-7 business days) via CTT.
Delivery delays can occasionally occur due to unforeseen circumstances.
Order Tracking:
- Once your order ships, you will receive a confirmation email with tracking information.
- Please allow a few hours for the tracking number to become active.
Customs, Duties & Taxes (For International Orders):
- International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
- These charges are the customer’s responsibility and must be paid upon arrival.
Lost or Stolen Packages:
- We are not responsible for lost, stolen, or delayed packages due to carrier issues.
- If you experience a problem with your shipment, please contact the carrier directly.
Address Errors:
- Please ensure that your shipping address is correct before placing an order.
- If an incorrect address is provided and the package is returned, additional shipping fees may apply to reship the order.
Contact Us:
If you have any questions regarding shipping, please contact us at: info@kudaswim.com